Company :CSS Corp
Job Role :Network Engineer
Eligibility :Any Graduate
Job Location :Chennai
CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.
Troubleshoot all Level 1 calls from the customers.
Ensure consistent customer satisfaction.
Timely escalation and handoff of Critical/Irate customer to L2.
Document all communication with customers in the CRM.
Notify/Discuss with TL/Manager on Tickets that require assistance.
Contribute to the knowledge base/ Tech Forum.
Knowladge of Basic Networking concepts such as OSI Layers/ TCP/IP protocall Suite, UNderstanding of IP addressing and sub netting.
Understanding of DNS, DHCP.