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Company :Red Hat


Job Role :Technical Training Content Developer

Eligibility :Bachelor’s Degree

Experience :Freshers

Job Location :Pune

Company Profile:

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.

Job Responsibilities:

  • Develop middleware and other technical training materials for technical support audiences that focus on customer support workflow, tools, personal qualities, and technical competencies.
  • Consult with various teams within the Customer Experience & Engagement organization on training best practices, learning objectives, and general training strategies.
  • Work with other content developers to develop improved developer processes, tooling and QA testing as needed.
  • Create lab-based training using a virtual lab environment as well as content development tooling.
  • Review previously published modules and update based on current learner needs.
  • Collaborate with the internal knowledge team to align training topics with Red Hat Customer Portal content topics.


  • Bachelor’s degree in computer science, engineering, or business.
  • Knowledge and working experience with Middleware technologies such as EAP, Fuse and Red Hat Mobile Application Platform.
  • Knowledge and working experience with devops technology.
  • Ability to design, create, and organize training content into traditional classroom and eLearning modalities.
  • Experience working with learning management systems and virtual lab environments; familiarity with SCORM and Git is a plus.
  • Extensive knowledge of Red Hat’s product portfolio and open source software.
  • Experience in a support organization strongly preferred.
  • Outstanding interpersonal communication skills and and cross-functional relationship building skills.
  • Creative, self-motivated, and capable of working independently as well as part of a globally distributed team without daily supervision.
  • Experience administering Red Hat Enterprise Linux (RHEL) is required; Red Hat Certified Engineer (RHCE) is preferred. 

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