HCL Recruitment 2017 for the post of Analyst

HCL Recruitment 2017 | Analyst – IMS | BE/ B.Tech – Any Stream | 2013/ 2014/ 2015 Batch | Noida/ Delhi | February 2017

HCL Technologies Limited is a global IT services company, headquartered in Noida, Uttar Pradesh, India. Originally the research and development division of HCL Limited, it emerged as an independent company in 1991 when HCL Limited ventured into the software services business.

HCL Recruitment 2017

HCL Technologies offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO)

Company Website: www.hcl.com

Position: Analyst

Experience: 1 – 3 Years

Qualification: BE/ B.Tech – Any Stream

Job Location: Noida

Job Description:

  • To resolve assigned tickets in adherence to agreed SLA and quality standards of the company
  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
  • To update work logs and follow shift/ escalation process and process compliance
  • Work on value adding activities such Knowledgebase Update & self-development

Skills: Infrastructure Management Services (IMS)-Process-ITIL

How to Apply for HCL Recruitment 2017:

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